Welcome to the Frequently Asked Questions page of Mercurystore.store! Here you will find answers to common questions about our products, services, and policies. If you have any other inquiries, please feel free to contact us.

1. What types of products do you offer?

At Mercurystore.store, we offer a wide range of products, including:

• Sleep lamps
• Desk lamps
• Lighting projectors
• Essential oil diffusers

All our products are sourced from reliable manufacturers and meet safety standards for electrical devices.

2. How do I place an order?

To place an order, follow these steps:

1. Browse our website and select the product you wish to purchase.
2. Choose any options (such as color or size) and click the “Add to Cart” button.
3. Review your cart and click “Checkout.”
4. Enter your shipping and payment information.
5. Review your order and submit it.

You will receive an order confirmation email once your order is successfully placed.

3. What payment methods do you accept?

We accept various payment methods, including:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Other electronic payment options (as available)

4. How long will it take to receive my order?

• Processing Time: Orders are typically prepared for shipping within 1 to 2 business days.
• Shipping Time: Delivery to the United States usually takes up to 14 days, depending on the shipping method chosen.

You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

5. What is your return policy?

We want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items within 30 days of the purchase date. Please ensure the item is unused, in its original packaging, and accompanied by proof of purchase. For detailed information, please refer to our [Return Policy].

6. How can I track my order?

After your order is shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order’s status on the carrier's website.

7. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective product, please contact us immediately at trantrieu14124347@gmail.com . Provide us with your order number and photos of the damaged item, and we will arrange for a replacement or a refund.

8. Do you offer international shipping?

Currently, we only ship to locations within the United States. We are working to expand our shipping options in the future.

9. How can I contact customer service?

If you have any questions, concerns, or feedback, you can reach our customer service team by:

• Email: trantrieu14124347@gmail.com

We aim to respond to all inquiries within 24 hours.

10. Do you have a warranty for your products?

All our products come with a warranty covering manufacturing defects. If you encounter any issues with your product, please contact us for assistance.